WHAT YOU NEED TO KNOW

GOODS & SERVICES TAX (GST)
As a result of the introduction of the Goods and Services Tax on 1 July 2000, some prices included in this brochure may be subject to change on or after that date. Persons intending to purchase any of the advertised services for use on or after 1 July 2000 should confirm the likely prices with the relevant service provider.

HOW TO BOOK
Bookings can be made direct through Heritage Tours, your preferred travel agent, coach or airline office.

DEPOSIT
A deposit of $200 per person together with completed booking form is required to ensure confirmation. The payment of deposit by and/or on behalf of any person constitutes the full agreement with and the acceptance of the terms and conditions as set forth on this website and in our brochure.
On the Cruise / Land safaris Heritage Tours follows the booking conditions of the Cruise Companies, please contact us for more details.

FINAL PAYMENT
Final payment is due 45 days prior to departure. Whilst prices could be subject to change without notice, upon final payment, all tour fares are fixed and not subject to change. For tours departing in less than 45 days, full and immediate payment is required. Fares are shown in Australian currency.
On the Cruise / Land safaris Heritage Tours follows the booking conditions of the Cruise Companies, please contact us for more details.

WHAT IS INCLUDED
All fares include meals as per itinerary code: (B) Breakfast, (L) Lunch and (D) Dinner. All camping and accommodation costs and entrance fees as per itinerary.
Twin share tents and foam mattresses are provided to all passengers on camping safaris.

WHAT IS NOT INCLUDED
Accommodation, meals, fares en route from home cities. Meals, unless specifically mentioned on day to day itinerary, sleeping bags and pillows, any personal items such as drinks, newspapers, telephone, laundry, souvenirs, personal and holiday insurance. Fuel levy may apply.

HOW YOU WILL TRAVEL
Modern air-conditioned 4WD safari vehicles with comfortable forward facing seats, PA system, and contact with Royal Flying Doctors for your safety and peace of mind. Sat phone all vehicles.

CLOTHING AND WHAT TO BRING
Casual gear is a must. You will need 3 or 4 changes of clothing. T-shirts, jeans, shorts, bathers, bath and hand towel, a pair of rubber soled shoes or joggers, a warm jumper or jacket, hat, torch, sleeping bag, pillow, insect repellent and toiletries. A track suit is most useful, too.

SMOKING
As per Government Regulations, smoking is not permitted in vehicles. Ample stops provide time for "smoking breaks" en route.

TRANSFER OF TOUR DATES
Should you wish to transfer to another of our tours, a handling fee of $75 may be charged, but no cancellation fee applies unless within full payment period.

UNUSED TOUR SECTORS
If a passenger fails to join a tour/safari or joins in after departure, or leaves it prior to completion, no refunds can be made. No refunds will be made in respect of any part of the tour including food, excursions, accommodation, etc., that are not used or undertaken.

CONCESSIONS AND CHILD FARES
Children 14 years of age and under, on all overland camping safaris 10% off adult fare. Children 11 years of age and under, on all camping safaris 15% off adult fare.

INSURANCE
Heritage Tours and/or its agents are not responsible or liable for loss or damage or theft of luggage or personal belongings whatsoever or for personal injury, accidents, hospitalisation, illness or medical expenses. Most claims arise from personal or close-family illness before holiday departure, resulting in cancellation charges. We strongly recommend all intending passengers consult their travel or insurance agent and take out adequate travel insurance to cover any event and give full travel protection.

CANCELLATION FEES
Bookings cancelled more than 45 days prior to departure are full refunded. Cancellation between: 45-30 days - deposit forfeited, 30-21 days - 25% of fare, 21-14 days - 50% of fare, 14-7 days - 75% of fare, Less than 7 days - full fare.

On the Cruise / Land safaris Heritage Tours follows the cancellation policy of the Cruise Companies. Notification of cancellation must be received in writing. Please contact us for the cancellation policies.

ACCOMMODATION IN CAIRNS
At least ONE week prior to your tour departure, please confirm your accommodation with head office by phoning 07 4054 7750. Our head office will contact the reception of your Cairns accommodation ONE day prior to tour departure to confirm your pick up time. Please note not all tours include accommodation transfers.

GENERAL CONDITIONS

Due to the nature of the trip, it is not recommended for young children. Passengers are picked up and dropped back at accommodation in the Cairns area or en route.
The operator, being Heritage Safaris, reserves the right to alter the itinerary and location of campsites and accommodation, if necessitated by weather conditions or by any other unforeseen circumstances prevailing at the time of the trip. The operator also has the right to substitute vehicles or an alternative operator, transport, and carrier.
The operator is unable to guarantee exact arrival and departure times and is not liable for failure to make connections with other services or for any expenses incurred by the client as a result of weather conditions, mechanical defects, or any other unforeseen cause. If for any reason, the itinerary is altered, no refund is payable by the operator. The operator reserves the right without payment or compensation, and whether before or after commencement of travel, to exclude any passenger, if that passenger may appear likely to endanger the health or safety or impair the comfort of other passengers and may be asked to leave the safari immediately, should he/she commit any illegal act.

LIABILITY
The operator and its employees accept no responsibility for any booking, contract, travel, accommodation or safaris which result in any loss, damage, accident, diversion, or theft in regard to luggage or personal belongings, and will be exempt from all liability in respect of direct or indirect consequential loss or damage, death, injury, sickness, irregularity, delay liability, and additional expenses, or inconvenience or any other event beyond its control including accident, failure of machinery or equipment, accommodation, transport, or other services.

AIRLINE INDEMNITY
Airline involvement in these tours is as air carrier only. Airlines carry no responsibility for statements in this brochure relating to ground content of these tours and the operator indemnifies them against any claim, action, loss, or damage arising therefrom.

LUGGAGE

One small soft carry bag, or overnight bag no bigger than 605mm x 505mm x 380mm (24 x 20 x 15) which should not exceed 10 kilograms as space is limited. One piece of hand luggage (the size of an airline bag) is advisable for every day use. Don't forget your camera. Laundry can be done daily on overland safari.